Authored by: Mark Schaub , Zhao Xinhua , Zhefeng Wang , Xueyun Dai and Danni Sima

The hospitality industry is becoming digitalized.

Hotel operators are increasingly relying on the Internet of Things, big data and cloud computing to deliver more convenience and bespoke offerings to their guests. Often the data collected is then combined with artificial intelligence technologies to deliver intelligent perception, intelligent decision-making and adaptive learning. Dealing with all this data also brings greater responsibility and obligations in relation to personal information compliance.

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