By Susan Ning, Yang Nan King & Wood Mallesons’ Commercial & Regulatory group.
A recent news article about the debut of “invisible waybills” by S.F. Express (a major delivery services company in China)  has attracted public attention. S.F. Express has introduced an “end-to-end entire process information security solution” which protects its customers’ personal information.
First, the customer’s name, phone number, address and other personal information is encrypted and hidden or encoded on waybills.
Second, the customer’s personal information is not disclosed throughout the process so the firm’s departments and employees, such as couriers and customer service staff, will no longer access such information. Continue Reading Putting an “Invisibility Cloak” over Personal Information —— A discussion on “invisible waybills” introduced by express industry